SMS Terms & Conditions for Exceptional Parents Unlimited, INC.

Effective Date: 02/26/2025

  1. Introduction These Terms & Conditions (“Terms”) govern your participation in the text messaging program (“Program”) provided by Exceptional Parents Unlimited, INC. (“EPU,” “we,” “us,” “our”). By opting in to receive text messages from us, you agree to these Terms.
  2. Program Description The Program allows you to receive text messages from EPU. You may receive messages regarding your appointments, services, and events or activities related to your participation in EPU services. You may also receive customer service-related messages from us when appropriate.
  3. User Consent By providing your phone number and opting in to receive text messages, you consent to receive recurring appointment and customer care messages from EPU. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message. Your continued use of our services constitutes your ongoing consent to these terms.
  4. Opt-Out Procedures If you wish to stop receiving messages from us, you can opt out by replying STOP to any message. You will receive a confirmation message that you have been unsubscribed, and no further messages will be sent.
  5. HELP Instructions If you need assistance, you can reply HELP to any message.
  6. Message Frequency and Content By subscribing to EPU’s text messaging service, you agree to receive messages related to customer care and appointments. Some of these messages may include but are not limited to appointment confirmations, cancellations, inquiries, additional information about other services or agencies, updates on EPU events and partner events where EPU is present. The number of messages you receive will vary and can be influenced by your interactions or replies to us. Message and data rates may apply.
  7. Liability and Disclaimers EPU is not responsible for any delays, failures in delivery, or any other issues related to the transmission or receipt of text messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by EPU. By subscribing to our SMS services, you acknowledge and agree that EPU will not be liable for any damages, losses, or injuries arising from or related to the use or failure to receive any text messages, including but not limited to, delays, non-delivery, or technical issues. Your use of our SMS services is at your own risk, and we provide our services on an ‘as-is’ basis without any warranties of any kind, express or implied.
  8. Data Security and Information Handling EPU is committed to protecting the security of your personal information. We implement industry-standard security measures to safeguard your data against unauthorized access, use, or disclosure. However, it is also your responsibility to protect the confidentiality of your account information, and any passwords associated with your use of our services. You agree to notify EPU immediately of any unauthorized use of your account or any other security breach. EPU will not be liable for any loss or damage arising from your failure to protect your account or personal information adequately. By using our services, you acknowledge and accept that no data transmission over the Internet or mobile networks can be guaranteed to be 100% secure, and therefore, you use our services at your own risk.
  9. Changes to Terms We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our website. You are advised to review these Terms periodically for any changes.
  10. Privacy Policy Your privacy is important to us. Please review our Privacy Policy https://epuchildren.org/sms-privacy/ to understand how we collect, use, and protect your information.